Last Updated: [20.09.2026]

We want our customers to have a satisfactory shopping experience. This policy explains how returns and refunds are handled by Doggybhai.

1. Eligibility for Returns

A return may be accepted where:

• The product received is damaged or defective.
• The wrong product was delivered.
• The product does not match the order in a material way.
• Another return condition specifically stated on the product page applies.

Products should generally be unused, in their original condition and packaging, unless the return is being requested because the product was defective, damaged or incorrectly supplied.

2. Return Request

Customers should contact Doggybhai within [X days] of delivery to request a return.

Please provide:

• Order number
• Customer name
• Reason for return
• Photographs/videos where relevant
• Any other information reasonably required to verify the issue

Email: [Your Email Address]

3. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety or other legitimate reasons.

Any product-specific non-returnable condition will be clearly stated on the relevant product page.

4. Refunds

Once a returned product has been received and inspected, Doggybhai will determine whether the return meets the applicable eligibility conditions.

If approved, the refund will be initiated through the applicable payment method.

The time taken for the refund to appear in the customer’s account may depend on the payment gateway or financial institution.

5. Incorrect or Damaged Products

If you receive an incorrect, damaged or defective product, please contact us promptly with supporting photographs or videos.

Where the claim is verified, Doggybhai may offer an appropriate remedy, which may include replacement, return or refund, subject to applicable law and product availability.

6. Return Shipping

Where a return is approved because the product was damaged, defective or incorrectly supplied, Doggybhai will determine the appropriate return-shipping arrangement.

For other approved returns, return-shipping responsibility may depend on the reason for the return and the applicable product policy.

7. Refund Exclusions

Refunds may not be available where a product has been damaged through misuse, improper handling, normal wear and tear, or where the applicable return conditions have not been met.

Nothing in this policy is intended to remove any consumer rights that cannot legally be excluded.

8. Contact Us

For return or refund requests:

Doggybhai
Email: [avnishrm619@gmail.com]
Phone/WhatsApp: [8700192753]